Reference

What Our Terms Mean for Your Account

These legal terms govern how your zi77 account works, what data we hold, and what you can expect from us in supported regions of Bangladesh.

Account TermsData & PrivacyEligibility by RegionbKash, Nagad, Rocket as Account ContextContact Your Rights
zi77 What Our Terms Mean for Your Account
LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about these terms, want to request a copy of data we hold, or need to raise a concern about how a policy applies to your account, our support team handles legal queries separately from general account help. You can contact us via live chat in the lobby, by email through your account dashboard, or by submitting a formal request through the in-app help section on both Android and iOS.

Live Chat Open the lobby, tap the chat icon, and select Legal or Policy from the topic menu. Our team picks up legal queries as a separate queue from general account support.
Email via Dashboard Log in to your account, go to Help, and use the email form. Mark your subject as a legal or data request so it routes to the right team without delay.
In-App Help Request On Android or iOS, open the Help section and submit a formal written request. This creates a timestamped record useful if you are raising a data or policy concern.
HOW WE HANDLE THIS

Data, Cookies, Security and Account Retention

We handle your account data with specific practices — not vague promises. Here is what we actually do across the four areas that matter most on a legal page.

Data Handling

We collect only what is needed to run your account — name, contact details, wallet identifiers for bKash, Nagad or Rocket, and transaction history. We do not sell this data to third parties.

Cookies and Tracking

Our site uses session cookies for login continuity and analytics cookies to understand how the lobby is navigated. You can manage cookie preferences from your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you notice an unrecognised session, use the account security page to revoke access immediately.

Retention and Deletion

We keep your records for as long as operational and compliance needs require. To request deletion or a copy of your data, submit a formal request through the in-app Help section.

Answers to Your Policy and Rights Questions

These are the questions we hear most often about our legal terms, account rights, and data practices. If your question is not here, reach us through the support channels listed above.

Availability depends on your local law and eligible region. We do not confirm legal access for every area. Check whether real-money gaming is permitted under the rules that apply to you before opening an account.

We hold your registration details, login history, and transaction records linked to your bKash, Nagad, or Rocket wallet. You can request a summary of this data through the in-app Help section.

Submit a formal deletion request via the Help section in your account dashboard on Android or iOS. We will confirm receipt and process it within the timeframe required by applicable policy.

Yes. The full terms are available in your account area at any time. You can also request a PDF copy by emailing us through the dashboard Help form marked as a legal document request.

We notify you through your registered account notification channel before material changes take effect. Keep your contact details current in account settings so you do not miss these notices.

Raise it through live chat or the in-app Help form, marking it as a legal concern. This creates a written record and routes your query directly to the team handling policy and account rights.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.